Privacy Policy

Established Jul 1, 2005 / Revised Jun 10, 2026

This privacy policy applies to all services provided by SurgeSpace.

SurgeSpace Personal Information Protection Policy

  • SurgeSpace complies with the laws and other regulations concerning the protection of personal information.
  • We take every possible measure to prevent, and to correct, unauthorized access to, and the loss, destruction, alteration, or leakage of, personal information.
  • The personal information we collect is used only within the scope of the purposes set out in this SurgeSpace privacy policy.

While the provisions set out here serve as a baseline, where the terms of a particular service contain a provision that differs from this privacy policy, the terms of that service take precedence in the case of that service.

Applicable Scope of Personal Information

Personal information that we acquire from an individual (meaning a user of the services provided by SurgeSpace, including corporate bodies) in the course of using the services provided by SurgeSpace is managed in accordance with this SurgeSpace privacy policy. However, where you reach another website by following an advertisement or search-service link from one of our services, any personal information left on that website cannot be managed directly by us and is therefore outside the applicable scope of this personal information protection policy.

Personal information refers to content such as the following.
  • Name, postal code, address, telephone number, date of birth, and the like.
  • ID, password, email address, IP telephone number, communication history, and the like.
  • Credit card information, other billing information, arrears information, and the like.

Purpose of Use of Personal Information

SurgeSpace uses the personal information acquired through the various web-based content and services we provide for the following purposes:

  • To operate services and systems and to improve their convenience.
  • To verify your identity, to bill for service fees, to notify you of changes to fees or to the conditions under which services are provided, to notify you of the suspension, discontinuation, or cancellation of services, and otherwise in connection with the provision of our services.
  • To introduce our new products, services, campaigns, customer gifts, and the like.
  • To provide announcements, maintenance notices, and other important information.
  • To distribute or send email newsletters, direct mail, and faxes that introduce products and services of our business partners that we believe may be useful to you.
  • For marketing activities relating to our products and services.
  • To process payment for products and services.

Where there is a change to personal information that would impede delivery of a product or the issuing of a charge — such as a municipality name, postal code, financial institution name, or credit card expiration date — we may amend the registered information ourselves.

Method of Acquiring Personal Information

SurgeSpace acquires personal information by lawful and fair means and does not obtain it through improper methods that go against the individual's will. To this end, we either obtain the individual's consent regarding the collection and purpose of use of personal information, or post the necessary information on our website.

Security of Personal Information

Across all SurgeSpace services, we take appropriate steps to keep your personal information accurate and up to date. We also maintain a robust framework to prevent unauthorized access to your information, take the measures necessary and appropriate to prevent the leakage, loss, or damage of personal information and otherwise to manage its security, and continuously work to improve our information management system. Where SurgeSpace entrusts a portion of its operations involving the handling of personal information to a company we judge to be sufficiently trustworthy and with which we have concluded a confidentiality agreement, your personal information remains protected under the SurgeSpace privacy policy in such cases as well.

Provision of Personal Information to Third Parties

  • SurgeSpace does not disclose or provide your personal information to third parties without your prior consent. Where personal information is shared with a third party or provided to a subcontractor, we separately investigate the recipient, conclude the necessary agreements such as a confidentiality agreement, and ensure that the personal information is handled and managed appropriately.
  • When processing payment for a product or paid service, we may exchange personal information with financial institutions and the like in order to confirm the validity of an account number or the validity of a credit card. In addition, we may disclose personal information where we are required to do so by law, or where we reasonably determine that disclosure is necessary in order to protect or defend the rights, property, or safety of SurgeSpace or of our users.

Disclosure of Personal Information

Except in the following cases, we do not disclose personal information.


  • When information obtained through aggregation, analysis, and the like is disclosed or provided to a third party such as a business partner in a form that does not identify or allow the identification of any individual.
  • When personal information is disclosed or used after voluntarily obtaining the consent of the "user" or other relevant party.
  • When disclosure is made pursuant to a court-issued warrant or other court decision or order, or under the law.
  • When there is a lawful and proper inquiry for information from a public prosecutor, the police, or a supervisory authority.
  • When there is a request that falls under Article 4 of the Providers' Liability Act (formally, the "Act on the Limitation of Liability for Damages of Specified Telecommunications Service Providers and the Right to Demand Disclosure of Identification Information of the Senders").

Amendment, Suspension, and Deletion of Personal Information

SurgeSpace manages your personal information in as accurate and up-to-date a form as possible. When you make a request, we will disclose your registered information after confirming that you are the person concerned. If you notify us that the content is inaccurate or otherwise incorrect, we will verify the content and, as necessary, add to, change, correct, or delete (withdraw) the registered information.

Please note, however, that deleting your registration may result in certain products or services becoming unavailable.

[Requesting via the web]
In accordance with the service you use, please fill in the requested information and submit your request for the disclosure, amendment, suspension, or deletion of personal information under the corresponding item. Please note in advance that re-sending a password for INCOMING.JP or MailyWeb incurs an administrative fee of 525 JPY (tax included).

[Confirmation by mail]
(This includes cases where confirmation cannot be made via the websites above.)
We apologize for the inconvenience, but please purchase a postal money order for the 525 JPY (tax included) administrative fee, enclose it together with the applicable documents below, and send them to the address below. (We regret that we cannot accept items sent cash-on-delivery.)

1) A document that is valid on its own (bearing a photo, current address, and date of birth, and within its validity period).

  • Driver's license
  • Passport
  • Basic Resident Register card
  • A copy of the residence certificate
  • Certificate of items stated in the resident register (original)

* If your current address differs from the one shown, a document listed in 3) below is also required.


2) A document that is valid only together with a document listed in 3) below.

  • Student ID card
  • Health insurance card
  • Pension book
  • Welfare handbook

3) A document required as address confirmation and personal identification.

  • Telephone (mobile phone is acceptable)
  • Gas
  • Electricity
  • Water
  • NHK
 the original bill or receipt for one of the above (issued within the last six months).

Mail to:
115-0051
3-9-3-KK101 Ukima, Kita-ku, Tokyo, Japan
SurgeSpace, Personal Information Request Desk

For inquiries other than the procedures for disclosure, amendment, suspension, or deletion, please contact the desk below.

SurgeSpace, Personal Information Inquiry Desk

For Buttobi.net and PAKAPEKO ONLINE, disclosure, amendment, suspension, and deletion can be carried out through each respective service. For INCOMING.JP and MailyWeb, requests can also be made via the support form. As Buttobi-Wave is a service equivalent to Buttobi.net, the corresponding procedures can be carried out under the relevant items for Buttobi.net.

Use of IP Addresses

SurgeSpace uses the IP addresses of users recorded in our logs primarily for the following purposes.

  • To identify the cause of, and resolve, problems that occur on our servers.
  • For site management.

Rules for Usage under the Personal Information Protection Law

At our company, personal information is handled only by persons granted authority to do so, and only within the scope of business purposes.

Prohibited Handling of Personal Information

  • We do not use personal information for any purpose other than the stated purposes of use. We take every measure against the leakage of personal information, including removing it from its designated place of use or transmitting it externally.
  • We require our employees to uphold their duty of confidentiality regarding personal information both during and after their employment.
  • We do not acquire, use, or provide personal information regarding any of the matters below.

Matters relating to social discrimination, such as thought, religion, race or ethnicity, physical or mental disability, or criminal record; matters relating to healthcare or sex life; matters relating to workers' rights to organize and to collective action; and matters relating to the exercise of political rights, such as demonstrations and the right to petition.

Privacy Provisions for Mobile Applications

The handling of data when you use the mobile applications provided by our company (hereinafter the "Apps") is set out below. These provisions take precedence over the other sections of this page.

1. Scope

These provisions apply to all mobile applications that our company publishes on the App Store, Google Play, and similar platforms.

2. Data Collected and Purpose of Use

The Apps may access device features (camera, photo library, microphone, location, and the like) to the minimum extent necessary in order to provide each app's functionality and to improve its quality.

On-device data access: Media files such as photos, videos, and audio selected by the user are managed within each app's local area (on the device). As a rule, these are not transmitted to our servers.

Device information and diagnostic data: We may use crash reports and usage data in order to improve app stability.

3. Advertising and External Services

The Apps may use advertising platforms (such as Google AdMob) and analytics tools (such as Firebase). For the purpose of optimizing advertising and performing analysis, these may obtain device-specific identifiers and network information. Please refer to each provider's terms below.

Google (AdMob, Firebase, Analytics): https://policies.google.com/privacy

4. Network Communication

The file-transfer feature included in some apps operates over the network environment (such as Wi-Fi) specified by the user. Communications are encrypted, and measures are in place to prevent interception by third parties.

5. User Control

Users can manage their data from each app's settings screen, and uninstalling an app discards all data related to that app on the device.

6. Contact

For inquiries regarding the privacy of the Apps, please contact us at .

Disclaimer

Our company does not take part in the management of users' IDs and passwords. Should an ID or password be used by a third party due to your own carelessness, your registered personal information may be viewed; please therefore take responsibility for the use and management of your credentials and exercise full caution against misuse and against unauthorized use by third parties.

Please also be fully aware that information you voluntarily disclose within the services we provide becomes public information.

Other

In order to ensure the thorough protection of personal information, our company will revise the policy above from time to time in light of future operational developments. In such a case, all updates will be announced on this page.

July 1, 2005
SurgeSpace Personal Information Management Officer
SurgeSpace Corporation
President and CEO, Yukinori Yamazaki